ORDERING AND FULFILLMENT
Can I pick up my order in person?
Unfortunately, no. We do not have a physical storefront (...yet).
I forgot to apply my discount code, can I be reimbursed for the difference?
Please contact us and we’ll see what we can do.
Sorry, at the moment we do not offer gift wrapping for any of our products.
Refunds and order cancellation
Orders can be cancelled at anytime before dispatch.
We cannot take responsibility for damages incurred in transit, this includes broken records.
We do not accept refunds for digital downloads.
If there is an item on the delivery note that is not in your parcel then contact us immediately. Please include your Order Number and the Name of the missing item.
Changes to order information
Once we have processed your order and it has been dispached it is not possible for you or us to change any address details.
Average shipping times are:
Australia - 3 to 7 days
Rest of world - 10 to 14 days
All orders are sent within 7 days of order placement.
Shipping rates are calculated based on the weight of your order and specific destination at checkout.
As soon as your order is dispatched, you will be sent an email to confirm that it's on the way.
Although we do our part and send all orders on time, we can from time to time be let down by the postal service so if a parcel is a little on the drag please keep this in mind.
Tracking your order
All domestic orders are sent via Australia Post. A tracking number for your order will be included in your shipping confirmation email.
We ship all international orders via First Class Airmail so there is no tracking number unfortunately.
We're so psyched to get our upcoming releases into your hands that we've started offering pre-orders on select albums and products.
Pre-order items will only be shipped after the official release date. Any orders containing pre-order items won't be shipped until all items are available, so please order items separately to avoid delays.
Please remember shipping dates are at the mercy of distributors, and pressing plants and will change constantly. The expected shipping date will be updated regularly on the product page.
Please contact us as firstname.lastname@example.org if you have any issues downloading your release.
QUANTITY LIMITS ON RELEASES
Due to the limited nature of many of our releases, we have a quantity limit of 2 items for all limited edition releases. If you order more than this, the excessive amount will be automatically refunded from your order.
We are always looking for new additions to our ever growing product collection and welcome product submissions for consideration via email. Please be sure to include as much information as possible in your initial correspondence, including links and relevant attachments.
We are always on the lookout for exciting new retail, manufacturing, and marketing partnerships. If you have an idea for an exciting, mutually rewarding opportunity, please get in touch with us by sending an email. Please be sure to include as much information as possible in your initial correspondence, including links and relevant attachments.